Delete your Prisma account

Request deletion without the app

You can request permanent deletion of your Prisma account and its associated data from JES Game Studios without reinstalling the game or signing in on this website. Use the request buttons above, or email contact@jesgamestudios.com with the subject Prisma account and data deletion request.

Where possible, send the request from the email address registered to your Prisma account. Include that account email; your nickname is optional. We verify account ownership before deleting anything. If you cannot access your registered email, contact us to discuss verification. Do not send passwords, login codes or payment card details.

The website form records your request in the studio inbox. The email button opens your email app with a draft that you must send yourself. Neither option automatically deletes your Firebase account. We aim to complete verified requests within 30 days and confirm when deletion is complete. If more time is required, we will explain why.

What will be deleted?

Your Prisma sign-in account, registered email and nickname profile and reservation; your cloud-saved campaign progress, stars and account-linked weekly scores; Daily Adventure and expedition records, appearance selections and rewards.

Your stored purchase inventory, items and Prisma VIP entitlement in the game; friend connections, invitations, account-linked play and presence records, and feedback you submitted through Prisma. The account's email confirmation-code record is also removed.

Deletion is permanent. Your deleted account and cloud progress cannot be restored. Uninstalling Prisma alone does not delete a cloud account.

What may remain?

Limited hashed records used to prevent duplicate purchase claims or invitation abuse remain after account deletion. These records do not contain your email, account ID or raw purchase token. They currently have no automatic expiry and are retained for fraud prevention.

Short-lived hashed sign-in rate-limit records remain until security cleanup. Google Play keeps its own transaction and subscription records under its policies. Advertising, email delivery and infrastructure providers may keep separately processed records under their retention policies or a valid legal requirement. Contact us if you would also like help requesting deletion from these providers.

We use your deletion request to verify ownership, process the request and confirm the outcome, not for marketing. Website support messages normally expire after 90 days; private website backups may keep copies for up to 30 days. Email copies follow the email provider's retention policy.

Have an active Prisma VIP subscription?

Deleting your Prisma account does not cancel your Google Play subscription. Cancel it separately to prevent future renewal charges: open Google Play, tap your profile icon, choose Payments & subscriptions, then Subscriptions, Prisma and Cancel subscription. The subscription management link below opens Google Play's subscription page.

You may request account deletion even if you need help cancelling a subscription. Cancellation is not a condition for submitting a deletion request. Account deletion is not a refund request; Google Play handles purchases and refunds.

Prefer to delete your account in the game?

Open Prisma's account screen and choose Delete account & cloud save. The game sends a fresh email confirmation code before completing deletion. You can always use the website or email request above instead.

Local progress

A separate guest save stored on your device is not part of the deleted cloud account. Clear it through your device's app settings or uninstall the game, and manage any device backup copies through your operating system.

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